If you change your mind about your purchase of Maya Gems jewellery, we will happily offer a gift card or a refund to the full amount excluding any shipping costs, within the first 14 days of receiving your Maya Gems piece. 

To organise a return, please email at maya@mayagems.com.au. Please allow 3 business days for your return to be processed once received. Maya Gems Australia will not accept any returns if:

  • A piece is not returned in its original condition, has been worn, scratched or damage caused by wear and tear.
  • If the piece is earrings. Due to sanitary reasons, we can not accept returns. However, please contact us directly to discuss further.
  • If the piece is custom made
  • If the item is returned outside of the 14 days