Payment

All prices are in Australian dollars and items are shipped from Brisbane, Australia.

We accept payment via visa, master card, paypal and bank transfers.

Payment must be made in full at the time of purchase.

Shipping

We require a signature for items over $50. Please make sure you select a safe delivery address you can trust as we cannot take responsibility for delivered packages that have been lost or stolen. We cannot be responsible for packages once proof of delivery is generated. We can deliver to post boxes. 

Orders over $100 within Australia is free. $5 shipping for under $100

We send registered International shipping through Australia post at a fixed shipping cost of $10. Depending on package size and destination, international orders maybe subject to local taxes or duties. Maya Gems Australia is not responsible for and has no control over these charges.

For items ready to ship at the time of purchase and once payment received, please allow up to 5 business days to receive your parcel. We use Australia post for all orders. There maybe delays during peak times which is out of our hands. For custom made items, please contact to discuss. 

We make all efforts to get your package delivered as soon as possible however for items that are needed urgently, please contact us to arrange a possible early arrival.

You will receive an email confirming your order and shipping details and a notification once item is shipped.

Lost or Damaged Items

If a package does not arrive, or it arrives damaged, please contact us with 14 days from confirmation of dispatch. We will do everything to assist you. We are not liable for and will not replace or pay compensation for loss of, or damage to items we send if:

  • The item is seized by Customs or any other government agencies.
  • The item is sent to a country where no postal or courier service exists.
  • The loss or damage is the result of an event beyond our reasonable control.
  • The loss or damage occurs after delivery.
  • The item was authorised to be sent without tracking.